Olmstead Blog

Service Provider RFP: More Than a Cost Play

Posted by Jeff Gallant on Apr 8, 2019 2:55:53 PM

If you are like me, you have solicited multiple bids for a home improvement project where cost has often started out as the leading driver for selecting a contractor. However, as the project progresses you quickly realize there is more to a project than simply the price. As construction delays pile up, phone calls go unreturned and your frustration grows, buyer’s remorse may set in. While cost is important, there are other required attributes such as reliability, responsiveness, quality, creative solutioning, and meeting agreed upon deadlines when selecting the right partner. The same is true in selecting a custody and fund accounting business partner. 

Fund fee pressures routinely capture the headlines as managers appear to be in a race to zero (or beyond!) on fees. To aid in this cost saving journey, custody and record-keeping services are often identified as an opportunity for savings. In turn, service providers have attempted to do their part through various operating model changes and technology enhancements including offshoring, creating ‘centers of excellence’, and ventures into disruptive technology solutions. Yet as product complexity and regulatory requirements continue to mount, asset managers' needs are changing and they are looking to service providers to offer more than core services.

Olmstead has seen an uptick in asset managers going to market with requests for proposal for custody and fund services. While most routinely assess and compare fees as their contract comes up for renewal, many are exploring the evolving and deepening servicing needs for an ever-changing landscape. In order to properly evaluate service providers, it is increasingly important for asset managers to assess the strategic criteria for choosing a partner that can support the growth and development of their business. As core services are commoditized and the pricing tightens amongst providers, the deeper an asset manager should go in terms of understanding how providers are differentiating their capabilities. Below is a brief view of the criteria we have seen managers utilize in assessing their decision:

RFP Wheel

To ensure you reach a decision that optimizes the value that a provider can bring to the relationship and don’t end up with “buyer’s remorse”, it is vital to take a holistic view during your provider evaluation process, beginning with a deep understanding of your firm’s strategic needs and drivers. The following highlights additional guidance that Olmstead has provided our clients to better inform the selection process:

  1. Establish strategic criteria that is broadly agreed upon as the primary value drivers that your firm is seeking from a service partner.
  2. Determine the relative importance of each criteria by establishing a weighting methodology that reflects the importance your firm places on the key value drivers.
  3. Have a clear organizational view on benefits and challenges associated with service provider consolidation vs. diversification.
  4. Leverage the process and review of provider capabilities to evaluate opportunities to optimize your own operating model.
  5. Engage SMEs across the broader organization to gain multiple perspectives, insight, and support throughout the evaluation process.

Evaluating and selecting the right business partner is not an endeavor most do on a daily basis, although it is more critical than ever. Whether choosing a contractor for your home improvement project or a service provider to partner with your asset management firm, cost will always be a large factor. But in today’s highly complex and competitive landscape, asset managers are looking beyond “just” price. The importance of selecting a business partner that aligns with all of your strategic criteria is invaluable in realizing your long-term service goals.

 Access Olmstead's Service Provider Evaluation & Selection Approach

 

Contact the author:

Jeff Gallant

gallant@olmst.com

603-952-7896

 

Tags: Investment Operations

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